Senior-led transformation and delivery

Business problems solved through decisive transformation.

Business problems solved through decisive transformation.

Felmor helps organisations restore control when costs are rising, accountability is unclear, operating models no longer fit or critical change is failing to deliver. We identify the cause, reshape what is getting in the way and can remain accountable through mobilisation and delivery.

Felmor helps organisations restore control when costs are rising, accountability is unclear, operating models no longer fit or critical change is failing to deliver. We identify the cause, reshape what is getting in the way and can remain accountable through mobilisation and delivery.

Supported by Felmor Compass, our platform for making complex organisational change visible, connected and easier to run.

Senior consultant portrait

Senior-led consultancy

Direct senior accountability and flexible specialist capacity.

Delivery evidence

Delivery evidence behind Felmor.

The experience brought into Felmor includes organisational restructuring, operating model implementation, technology recovery, regulated change and complex international programme delivery.

£80m

Estimated annual savings from implementing a 700-FTE global operating model change.

£500k

Annual infrastructure cost reduction while helping return a SaaS business to profitability.

£2m

Failing modernisation programme stopped and investment redirected into incremental customer-led change.

30%

Reduction in an underperforming enterprise architecture function while increasing accountability and senior influence.

50%+

Of worldwide hotel searches supported by the global API platform at the time. Outcomes achieved through previous executive and transformation appointments.

Business challenges

Business challenges Felmor solves.

01

Costs and structures no longer fit the strategy

Operating costs have increased, responsibilities are duplicated or the organisation is structured around yesterday’s priorities.

01

Costs and structures no longer fit the strategy

Operating costs have increased, responsibilities are duplicated or the organisation is structured around yesterday’s priorities.

02

A critical programme is consuming money without delivering value

Activity is high, but confidence, commercial value or control has been lost.

02

A critical programme is consuming money without delivering value

Activity is high, but confidence, commercial value or control has been lost.

03

Strategy is not translating into execution

The direction is known, but priorities, investment choices and delivery plans do not align.

03

Strategy is not translating into execution

The direction is known, but priorities, investment choices and delivery plans do not align.

04

Accountability is unclear

Important decisions repeatedly return to senior leadership because ownership and authority have not been settled.

04

Accountability is unclear

Important decisions repeatedly return to senior leadership because ownership and authority have not been settled.

05

Technology or the operating model is restricting performance

Legacy platforms, fragmented processes or outdated structures are preventing growth, service improvement or cost reduction.

05

Technology or the operating model is restricting performance

Legacy platforms, fragmented processes or outdated structures are preventing growth, service improvement or cost reduction.

06

Integration or restructuring has created fragmentation

Acquisition, rapid growth or organisational change has left duplicated capabilities and competing priorities.

06

Integration or restructuring has created fragmentation

Acquisition, rapid growth or organisational change has left duplicated capabilities and competing priorities.

What this could look like in practice.

Restoring control to a claims transformation. A regional insurer has a funded transformation programme, multiple suppliers and substantial activity, but unclear decisions, fragmented ownership and limited confidence in delivery. Illustrative engagement, not a client case study.

Clear decisions.
Stronger delivery.
Better outcomes.

Productised advisory services that help leaders cut through complexity and restore momentum.

Start with the intervention the problem requires.

Balanced natural-stone cairn representing focused diagnosis

Rapid Fact Find

A quick, lightweight, fact-finding activity for leaders who need a clearer view before deciding whether to act, invest, escalate or begin a larger piece of work.

1 to 2 weeks

£6,000 standard scope · £8,000 extended scope

Learn more

Offset natural-stone cairn representing a bearings check

Bearings Check

A short, focused engagement for leaders who need to see clearly where change is stuck, what is creating drag and what must happen next.

2 to 4 weeks

£12,000 to £16,000

Learn more

Layered natural-stone formation representing operating model reset

Operating Model Reset

A structured redesign for organisations where roles, governance and ways of working no longer support the work that needs to happen.

4 to 8 weeks

£20,000 to £30,000

Learn more

Natural-stone progression with an antique compass representing delivery direction

Delivery Compass

A senior-led mobilisation engagement that may use Felmor Compass to create and maintain the priority view, dependency model, scenarios and agreed roadmap.

4 to 6 weeks mobilisation

£22,000 to £30,000

Learn more

Embedded Transformation Delivery

Accountable senior delivery support where the organisation needs the work to move, not just be diagnosed.

Two or three days each week, or full-time interim · £900 to £1,100 per day · Monthly and fixed-delivery structures available

Prices are agreed with scope and assumptions before work begins.

How we work

Independent and pragmatic

Outcome focused

Fixed scope & clear outputs

Fast, senior engagement

Trusted by leaders navigating complex change

We help organisations across the public and private sectors make the right decisions and deliver with confidence.

Government Services

Financial Services

Insurance

Utilities

Healthcare

Not sure which product is right?

Book a 30-minute clarity call and we’ll help you decide.

Felmor Compass

A shared view of change that lasts beyond the engagement.

A shared view of change that lasts beyond the engagement.

A shared view of change that lasts beyond the engagement.

Felmor Compass connects capabilities, initiatives, dependencies, decisions and timing into one coherent view. It helps leaders see what is changing, understand where progress depends on another decision or initiative, compare practical scenarios and maintain an agreed route into delivery. Felmor consultants use the platform during relevant engagements, leaving the organisation with working material that can continue to be reviewed, updated and owned after the engagement ends.

Felmor Compass connects capabilities, initiatives, dependencies, decisions and timing into one coherent view. It helps leaders see what is changing, understand where progress depends on another decision or initiative, compare practical scenarios and maintain an agreed route into delivery. Felmor consultants use the platform during relevant engagements, leaving the organisation with working material that can continue to be reviewed, updated and owned after the engagement ends.

Stacked stones representing Felmor Compass

See the whole change picture

Bring capabilities, initiatives, ownership and expected timing into one shared view.

Make dependencies visible

Show what relies on what, where sequencing is at risk and where leadership intervention is needed.

Shape a practical route

Compare scenarios, test proposed timing and publish an agreed roadmap that people can continue to use.

Example outputs

Working material that helps the organisation act.

Illustrative examples show the types of working material used to support decisions, coordinate delivery and keep progress visible.

01

Executive diagnostic

The decisions that matter, who owns them, what evidence is needed and how unresolved issues are escalated.

02

Decision and ownership map

What must happen first, what is blocking progress and where leadership intervention will have the greatest effect.

03

Priority and dependency view

A practical description of how work, accountabilities, governance and information need to fit together.

04

Operating model blueprint

A lightweight structure for making the right decisions at the right point, with the right people

05

Governance rhythm

Named actions, owners, sequencing, review points and measures that show whether progress is improving.

06

90-day mobilisation plan

All outputs are designed to be edited, used and maintained by your team after the engagement.

Senior accountability. Flexible delivery capacity.

Each engagement has a named senior lead accountable for its direction, quality and outcome. Where an assignment requires additional delivery capacity, Felmor can add specialist associates and delivery partners where the scale or nature of the assignment requires them. The client retains one clear route for accountability.

A route from problem to result.

Decide

Rapid Fact Find

Establish the facts and the decision that needs to be made.

Decide

Rapid Fact Find

Establish the facts and the decision that needs to be made.

Diagnose

Bearings Check

Make the causes of drag, risk and uncertainty visible.

Diagnose

Bearings Check

Make the causes of drag, risk and uncertainty visible.

Reset

Operating Model Reset

Reshape the structure, ownership and governance needed to perform.

Reset

Operating Model Reset

Reshape the structure, ownership and governance needed to perform.

Mobilise

Delivery Compass

Turn the direction into priorities, decisions and a practical mobilisation route.

Mobilise

Delivery Compass

Turn the direction into priorities, decisions and a practical mobilisation route.

Deliver

Embedded Transformation Delivery

Stay accountable while the work moves from decision into delivery.

Deliver

Embedded Transformation Delivery

Stay accountable while the work moves from decision into delivery.

Scale

Partner-enabled delivery capacity

Mobilise named specialist capacity around one accountable senior lead.

Scale

Partner-enabled delivery capacity

Mobilise named specialist capacity around one accountable senior lead.

Senior experience applied directly.

Felmor combines executive-level transformation experience with a focused delivery model. Each engagement is led by a senior practitioner with relevant operating, organisational and technology experience. Where additional capability is required, specialist associates and delivery partners can be added without creating the cost or organisational overhead of a large consulting team.

Start with the business problem.

You do not need to know which service you require. Bring the business problem, stalled decision or delivery risk, and Felmor will help establish whether intervention is justified.

Questions leaders usually ask

Straight answers, before you get on a call.

Which offer is right for our situation?

Most leaders aren't sure at the start, and that's fine. If you're not clear whether you need a quick Rapid Fact Find, a deeper Bearings Check, or a full Operating Model Reset, book a 30-minute call and we'll tell you honestly - including if the answer is "you don't need us yet."

Will this produce another report that sits on a shelf?

How much time will our leadership team need to commit?

Is this a diagnostic, a redesign or delivery support?

What outputs will we receive?

Can Felmor support implementation after the initial engagement?

How quickly can work begin?

We've never had a proper structure for this kind of thing — is Felmor still relevant for us?